Director Support Services
Aga Khan University, Pakistan
Responsibilities |
- Provide strategic planning support to the management for all the operational activities of the institution’s facilities that helps in smooth running of overall operations.
- Play a leading role in the operational and functional issues of the assigned areas. Ability to supervise and work with a group of core staff who are responsible for smooth functioning of the services to meet the objectives.
- Evaluate risk and business trade-offs and make changes to develop the optimal business solutions. Take decisions for operational or functional activities in line with the quality standards, policies and goals.
- Develop goals, strategies & key indicators; ensure compliance of targets, thereby assuring accountability and continuous improvement in core processes. Establish performance targets that support the business plan.
- Prepare and monitor budgets, material and human resources accordingly.
- Review of current processes and systems for further improvements. Implement innovative ideas in order to achieve cost reductions. Also provide direction, consultation and implementation of new programmes.
- Provide leadership and direction to the staff ensuring that operational, professional and technical activities are performed consistently in cohort with organization vision, mission, its goals and objectives.
- Provide support to ensure that expectations of internal and external customers are met while ensuring compliance with regulatory and quality standards.
- Serve as a role model; provide leadership, problem solving and decision making support to peers, direct reports and to customers.
- Represent department in management meetings, committees and forums as and when required
Key Competencies:
- Good experience of working with in a customer focus environment along with exceptional administration skills.
- Excellent communication, interpersonal, and presentation skills with the ability to describe complex ideas in clear and meaningful forms and to present data and information to various audiences.
- Excellent organizational and influencing skills.
- Excellent knowledge of safety and hygiene standards.
- Proactive thinking and continuously strives for innovative ideas or solutions that have worked in other environments and applies them to the organization.
- Ability to work with multidisciplinary teams individually and collectively.
- Advocate and commit to ongoing training and development to foster a learning culture within the department.
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