Warid Telecom Quetta

Thursday, 8 August 2013

Warid Telecom Quetta

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Customer Services Representative

Industry: Telecommunication/ISP

Functional Area: Customer Services

Total Position: 1

Job Type: Full Time/Permanent

Job Location: Quetta, Pakistan

Degree Title: BBA/MBA or Bachelors in Social Sciences from a recognized local or foriegn institute

Career Level: Entry Level Fresh - 3 Years(Fresh graduates or candidates with 1 to 2 years of Customer Services/Sales experience are required)

Apply By: Aug 16, 2013

Objective:

To greet customers, handle queries and complaints, sell postpaid and prepaid subscriptions from Business Center in accordance with the defined customer servicing standards within the defined KPIs
Main Responsibilities:
To perform the role of a floor greeter as and when assigned by the Supervisor by filtering and channeling customers to the right service queue
To explain all kinds of Warid tariffs and functionality of other products and services to the customer as per customer's request
To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
To handle all customers in accordance with the established customer Handling standards and SOP's
To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures
To make sales lead calls to the customers in order to attract customer walk-ins to the business center
Follow up with all potential customers who have shown interest in company products and services and close the sale at earliest
To attend training and development programs as and when assigned by the supervisor
To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retention
To take ownership and ensure resolution of customer complaints
Follow up on all cases cited by the customer as first interface
Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company