Tuesday, 27 August 2013

WARID Telecom Islamabad Jobs

Regional Manager Customer Service Operations

Industry:                 Telecommunication/ISP
Functional Area:      Customer Services
Total Position:         1
Job Type:               Full Time/Permanent
Job Location:          Islamabad, Pakistan
Degree Title:           Candidates with BBA/MBA from a reputed institute
Career Level:          Manager 5 Years(At least 5 to 8 years of experience in Customer Services with at least 4 years of relevant experience in Telecom Industry)
Apply By:                Aug 30, 2013

Job Purpose:
Lead, direct and implement all prime tasks pertaining to Business Center including activity reporting, staff motivation & schedule adherence, center ambiance, and management of routine operations within the defined key performance parameters and standards

Job Responsibilities:
  • Development of effective & efficient Customer Relationship Management across all touch points of Customer services in assigned region.
  • Ensure implementation of CS process & procedures at Business Centers & Franchise centers and provide support in formulation of the same.
  • Ensure provision of personalized service to high value customers visiting at Business Centers and develop rapport and strong relationship with all priority customers to build up a long-term association with the company for enhanced customer loyalty.
  • To ensure smooth operational implementation of new projects at Service Centers/Franchises in assigned region.
  • Ensure proper behavior/discipline/grooming/punctuality of team as per the requirements and image of the organization.
  • Monitor and analyze daily/weekly Business Centers & Franchise Customer Service reports in assigned region to find out area of improvements and current service level of KPIs.
  • Ensure Effective and efficient coordination with related departments towards maintain & improving business centers & franchises.
  • Regular visits to Business centers & franchises for assessments and improvements in service delivery in assigned region
  • Ensure that all business Centers are properly maintained administratively and resolve all the issues pertaining to Business Centers smooth functionality

Required Skills

  • High energy, smart worker with well-developed Communication skills
  • Excellent Time Management abilities  
  • Selling and Financial Analytical skills  
  • People focused and excellent team player
  • Ability to manage and develop a broad team of Customer Services Professionals.
  • Ability to create trust and harmony amongst the team members

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