Programme Manager – Pakistan
Key Duties & Responsibilities
1. Strategic Leadership
• Provide vision and direction for the country programme.
• Create and maintain a shared vision among staff of Trócaire’s country and organisational objectives and their role in achieving these.
• Develop the Country Strategic Plan (CSP); review CSP annually against key country and organisational level objectives, indicators and targets; report annually on programme, non-programme and financial management to the Head of Division.
• Input into organisational strategy through strategic planning and monitoring processes including quarterly and annual reviews of the Implementation Plan of the Strategic Framework.
• Model the behaviours and values expected of Trócaire staff and expressed in our Strategic Framework.
• Provide leadership and direction in the strategic development and implementation of programmes at country level, in line with Trócaire’s country and strategic objectives, strategies and policies.
• Ensure that effective results-based monitoring and evaluation systems are implemented in line with Trócaire policies, systems and guidelines.
• Ensure that programme learning is captured and feeds into programme development and sharing across programmes, countries and globally.
• Ensure that organisational approaches to partnership, gender equality, HIV, vulnerability and targeting, accountability and protection are effectively incorporated across development programmes.
• Ensure that programme staff work together to build synergies between programme areas, where this adds to programme impact.
• Ensure that internal and external reporting is carried out in a timely manner, to a high standard and in line with agreed objectives and targets (including annual Programme Reviews and Results Monitoring Frameworks).
• Maintain direct communication with managers in Head Office (e.g. Head of Programmes, Head of Strategic Impact Unit, Institutional Funding Unit Manager), and ensure that the country team is working effectively with Head Office-based teams on: programme quality and learning; research, policy & advocacy; and management of institutional funding.
• Provide leadership and foster collaboration with other actors (NGOs, INGOs, networks, host government etc.) in order increase programme quality and maximise impact.
• Compile an annual narrative and financial report on the use of Ancillary Costs at country level.
• Develop and ensure implementation of humanitarian strategy at country level.
• Ensure fulfilment of all internal policies, procedures and systems and adherence to international standards (Code of Conduct, LEGS, SPHERE, HAP (progressively) etc.).
• Provide strategic direction for in-country contingency and preparedness plans and ensure these are developed and implemented.
• Jointly lead on the first response phase of large scale emergencies with the Humanitarian Programme Manager.
• Manage the transition from first phase humanitarian response to recovery and long term development programming.
• Lead on in-country networking and representation with government, donors, NGOs, INGOs (including Caritas Internationalis Members who are locally present), networks and the Catholic Church / Caritas.
• Lead on advocacy at a country level and on defining advocacy messages for use internationally.
• Facilitate fundraising and communications work on an emergency response.
4. Human Resource Management
• Ensure that Trócaire attracts and retains high calibre national and international staff by providing: a sense of clear purpose to all staff, (ensuring staff understand Trócaire’s objectives and their roles in achieving those objectives), role clarity, development opportunities and competitive packages, in line with Trócaire policy and in coordination with HR.
• Ensure that the structure of the country team is clearly defined, is in keeping with the CSP and is consistent with organisational policy.
• Line manage the country management team (FAM and Programme Manager where the role exists) and other staff as necessary.
• Ensure effective implementation of HR policies and procedures at country level, in line with Trócaire’s HR Policies, Procedures and Guidelines in coordination with HR and with all local labour laws.
• Ensure consistent implementation of strong performance management systems throughout the country team, in line with organisational policy.
• Foster a culture and efficient and effective practices of team-working in pursuit of greater programme impact and organisational effectiveness.
• Ensure that there are regular staff forums and meetings for discussion and coordination of strategic, operational and administrative initiatives, as well as for taking forward Trócaire’s internal initiatives on HIV, gender equality etc.
• Maintain direct contact with the HR Unit in Head Office.
• Take responsibility for overall financial management in the country and ensure that there is optimal use of financial resources, managed in a transparent and accountable manner in line with Trócaire’s systems and procedures;
• Ensure that budgets are prepared, reviewed and monitored regularly, and that resources are strategically allocated as appropriate on the basis of need or programme quality;
• Ensure effective financial management systems, processes and controls are in place and are fully compliant with Trócaire’s operating standards and the relevant legal requirements in-country;
• Ensure that internal and donor financial reports are submitted in a timely manner and that they are of a high standard.
• Ensure that partner organisations are assessed in relation to financial management and governance standards and are supported to address capacity weaknesses, in keeping with the Partnership Policy and Partner Finance and Governance Policy and Guidelines;
• Maintain direct links with the International Accountant in HQ in coordination with the Country Finance and Admin Manager.
• Take responsibility for ensuring all staff are familiar with and comply with institutional processes and systems, e.g. Management of Information Systems, use of IT systems etc.
• Maintain direct links with the Head of Operations and Systems on programme-related MIS issues.
• Ensure that all host government requirements in relation to registration, taxation, labour law, auditing, fraud etc., are complied with;
• Take responsibility for ensuring that internal and external audits are fulfilled in a timely and efficient manner, in line with Trócaire policy and back donor and host government requirements.
• Ensure follow-up on recommendations arising out of audits of Trócaire’s operations and take appropriate actions where necessary.
• Ensure full compliance with Trócaire’s fraud policy and related back donor or host government requirements;
• Maintain direct links with the Internal Auditor, in coordination with the Country Finance and Admin Manager.
• Lead the development and ensure implementation and regular review of a country strategy on Institutional Funding.
• Ensure that the country team is accessing and managing Institutional Funding in accordance with Trócaire’s strategic objectives, policies and procedures.
• Ensure full compliance with donor requirements in relation to Institutional Funding secured for the country programme.
• Ensure optimal cost recovery, based on sound systems f or budgeting, monitoring and compliance reporting.
• Take overall responsibility for managing risks related to institutional funding.
• Network actively and play a lead role in management level dialogue with donors and other INGOs on accessing and managing institutional funding.
• Maintain direct links to the Head of IFU as appropriate, keeping the Regional Director informed of discussions.
• Take full responsibility for the management of security at country level.
• Develop and manage in-country security plans and procedures, ensuring that these are thoroughly revised and updated on an annual basis at a minimum.
• Ensure all staff fulfil Trócaire’s security training requirements.
• Maintain direct links to the Global Security Coordinator / Humanitarian Programme Manager as appropriate, keeping the line manager informed of discussions.
• Represent Trócaire with the host government, national NGO and INGO networks, the Catholic Church and its agencies, donors and other key strategic stakeholders.
• Increase awareness of Trócaire’s work with Trócaire’s supporters and key stakeholders in Ireland, through the provision of communications material, facilitating internal and external visitors and carrying out media interviews upon request by the Communications Unit in Head Office.
• Lead the country team in contributing to the development and implementation of core communications, fundraising, development education and advocacy initiatives at global level.
• Play an active role in defining and delivering on a country-specific advocacy agenda.
• Maintain direct links to key Managers in the Ireland Division, including Communications, Fundraising and Marketing, Outreach (Development Education, Campaigns, Church) and Policy & Advocacy, keeping the Regional Director informed of discussions.
• Any other duties as assigned by the Head of Department.
The ideal candidate will have:
Qualification • Third level qualification in Development, Humanitarian or related field of study.
• Post-graduate qualification in a relevant area, or significant experience beyond that outlined below.
Experience • Significant demonstrable experience in the management of development programmes of substantial scale;
• Demonstrable experience in the management of humanitarian programmes;
• Demonstrable experience in running a country office (admin, finance, HR management, security management etc.);
• In-depth understanding of programming in a partnership model, working in a partnership-based NGO;
• Sound and up to date knowledge of development concepts, methodologies and techniques, including results based management, rights based approach and participatory methodologies;
• Demonstrable experience of promoting gender equity through programming and within an international organisation;
• Demonstrable experience of working to attract institutional donor funding and of managing large and complex donor grants;
• Solid experience of managing teams in a multi-cultural environment and playing a leadership role in ensuring cohesiveness, inclusion and development of staff at all levels;
• Experience of working in a faith-based organization;
• Experience of working with management information systems.
Skills • Excellent leadership skills;
• Ability to motivate staff to align behind a shared vision and objectives;
• Demonstrated ability to think strategically and to develop and implement a clear country level strategy in the context of organisational strategy;
• Demonstrated ability to manage multi-cultural teams of national and international staff well, and to implement performance management effectively;
• Ability to coach and help others develop in their professional lives;
• Excellent interpersonal and relationship management skills and demonstrated ability in using these with internal stakeholders (Trócaire staff in different locations) and external stakeholders (partners, Church, donors, host government etc.);
• Demonstrated ability to manage budgets and financial systems on a significant scale, in development and humanitarian contexts;
• Demonstrated ability to meet corporate governance and accountability requirements of host governments, the organisation and donors;
• Demonstrated ability to manage security in challenging environments;
• Highly organised, with excellent planning, prioritisation and problem-solving skills;
• Excellent verbal and written communications skills, including ability to: make highly effective presentations to groups; communicate well on the media; develop succinct reports for management or other internal purposes; and produce analysis and articles for internal and external use.
• Competent in Microsoft packages (Word, Excel);
• Fluency (written and spoken) in English;
• Competent (written and spoken) in the language of the country of assignment.
• Fluency (written and spoken) in the language of the country of assignment.
• A full driving licence.
Qualities • Understanding of, an empathy with , the role of the Catholic Church in development
• A strong commitment to the work of justice and an empathy with the ethos and work of Trócaire.
Other • Ability and willingness to travel within country and internationally including travel to HQ in Ireland.