Thursday, 8 August 2013

Warid Telecom Quetta

Customer Services Representative

Industry:                     Telecommunication/ISP
Functional Area:         Customer Services
Total Position:            1
Job Type:                   Full Time/Permanent
Job Location:             Quetta, Pakistan
Degree Title:              BBA/MBA or Bachelors in Social Sciences from a recognized local or foriegn institute
Career Level:              Entry Level Fresh - 3 Years(Fresh graduates or candidates with 1 to 2 years of Customer Services/Sales experience are required)
Apply By:                      Aug 16, 2013

  • To greet customers, handle queries and complaints, sell postpaid and prepaid subscriptions from Business Center in accordance with the defined customer servicing standards within the defined KPIs
  • Main Responsibilities:
  • To perform the role of a floor greeter as and when assigned by the Supervisor by filtering and channeling customers to the right service queue
  • To explain all kinds of Warid tariffs and functionality of other products and services to the customer as per customer's request
  • To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
  • To handle all customers in accordance with the established customer Handling standards and SOP's
  • To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures
  • To make sales lead calls to the customers in order to attract customer walk-ins to the business center
  • Follow up with all potential customers who have shown interest in company products and services and close the sale at earliest
  • To attend training and development programs as and when assigned by the supervisor
  • To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retention
  • To take ownership and ensure resolution of customer complaints
  • Follow up on all cases cited by the customer as first interface
  • Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
  • Hands on experience on CRM 
  • Excellent customer handling skills 
  • Selling and negotiation skills 
  • Strong MS Office skills 
  • Poeple and service orientation 
  • Proactive approach 
  • Strong Interpersonal skills 
  • Stress Management 
  • Strong communication skills
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